Head of Product (Payments) is responsible for developing and implementing payment product strategies that serve both banks and their SME clients within Fortis ecosystem. This role focuses on creating comprehensive payment solutions that help financial institutions attract and retain SME customers while ensuring effective monetization the Fortis platform for both banks and merchants.

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Key Responsibilities:

Product Strategy & Ownership

  • Translate high-level strategy from  VP of Payment Solutions into an actionable roadmap
  • Determine optimal operating model (ISO, PTSP, Orchestrator, Aggregator, Acquirer, MOR) for business objectives
  • Define the value proposition and structure the product offering (Pay SDKs, POS apps, terminals, APIs)
  • Validate product-market fit through fast MVP iterations and structured discovery process.
  • Own the end-to-end product lifecycle for payment solutions targeting banks and financial institutions

Roadmap Execution & Delivery

  • Build and maintain a clear, outcome-driven product roadmap for the B2Bank vertical
  • Lead the product team in delivering high-quality releases with fast time-to-market
  • Collaborate closely with engineering, design, and partnerships to align priorities and ensure cross-functional delivery
  • Integrate payment infrastructure with Fortis’ platform and ensure scalability for new markets

Product-centric Development

  • Adapt product features and configurations to support the needs of diverse banking partners
  • Enable customization and modularity to meet compliance and operational models across regions
  • Ensure seamless integration with bank systems and user journeys

Financial Efficiency

  • Achieve target commission income indicators according to the VAS & Payments strategy
  • Optimize unit economics of payment products
  • Manage P&L for the payments direction
  • Manage tariff competitiveness and profit margins

Team & Partnership Building

  • Hire and help to develop expertise in payment technologies, acquiring, BNPL, embedded finance
  • Develop relationships with key payment partners and technology providers
  • Develop team competencies in modern payment trends and technologies
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Who we're looking for:

‍Nice to have:

  • Experience working with regulators and obtaining payment licenses in the MENA region or similar jurisdictions
  • Experience working with enterprise clients
  • Experience building partnerships with processing centers and payment systems
  • Experience in the MENA region
  • Experience in managing payment products and teams for 7+ years in fintech/PSP/banking
  • Deep understanding of payment technologies, acquiring, various operating models (ISO, PTSP, Aggregator, Acquirer)
  • Practical experience scaling payment processing and building a commission-based monetization model
  • Knowledge of modern payment systems architecture, APIs, tokenization, fraud prevention
  • Experience working with the SMB segment
  • Experience with data analytics and product economics (unit economics, CAC, LTV, retention)
  • Practical experience implementing A/B testing and data-driven approach
  • Understanding of payment product unit economics (interchange, processing fees, scheme fees)

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