About the Role

We are looking for a Program Manager (Partnership Team) who will drive the end-to-end launch and delivery of partnership projects with banks, PSPs, and vendors. In this role, you will ensure the scalable implementation of our products through the partner channel — making partnerships work smoothly, predictably, and efficiently.

You will oversee project planning, execution, and delivery; align internal and external stakeholders; and ensure integrations go live on time while bringing consistent client flow and measurable business results.

What You’ll Achieve

You will be successful in this role when:

  • Partnership integrations are launched on time and operating smoothly
  • Partners bring new clients and revenue
  • Internal and external teams stay aligned and informed
  • All processes are documented, transparent, and scalable

Key Responsibilities

1. Plan & Launch Partnership Projects

  • Define project scope, goals, and implementation requirements
  • Build joint roadmaps with partners
  • Assign internal owners across all workstreams

2. Coordinate Across Internal Teams

  • Organize syncs and track progress across Product, Tech, Legal, Support, and Sales
  • Escalate issues, remove blockers, and keep timelines on track

3. Manage Partner Relationships

  • Lead project execution together with the partner’s project manager
  • Run regular syncs and align priorities
  • Help resolve operational issues quickly and efficiently

4. Ensure Documentation & Transparency

  • Maintain accurate project trackers in Notion
  • Create and update the Project Playbook for each partnership
  • Prepare weekly and monthly status reports

5. Deliver & Launch Integrations

  • Oversee testing, readiness, and overall launch process
  • Ensure a smooth end-to-end client journey and support coverage
  • Validate Go-Live readiness from both sides

6. Evaluate & Scale Partnerships

  • Monitor partner-driven client acquisition and revenue performance
  • Identify bottlenecks and lead improvement initiatives
  • Prepare groundwork for the next stages of partnership growth

Core Deliverables

  • Live and stable partner integrations
  • Signed agreements and finalized contracts
  • Clients successfully onboarded through partners
  • Documented workflows: onboarding, reporting, SLA, support
  • Updated Playbooks and Notion trackers

Requirements

  • 3–5+ years of project management experience, ideally in fintech, payments, PSPs, banking, or SaaS integrations
  • Proven track record of delivering cross-functional projects with external partners
  • Experience coordinating technical, product, and commercial workstreams
  • Familiarity with tools like Notion, Jira, Confluence, or similar
  • Strong ownership mentality and focus on measurable outcomes
  • Analytical mindset with ability to identify bottlenecks and propose improvements
  • Customer- and partner-oriented approach